Policies
To ensure everyone is on the same page about what to expect when
booking a colonics appointment.
Disclaimer
The information provided on the Happy Health Co website, in our clinic, through social media, programs, services, or products is intended for educational and wellbeing purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.
Happy Health Co provides complementary wellness services and does not diagnose, treat, cure, or prevent medical conditions. Our services are not intended to replace medical care or advice from a qualified healthcare professional.
Always seek the advice of your doctor or qualified health practitioner regarding any medical concerns or conditions. Do not disregard professional medical advice or delay seeking it because of information you have read on this website, our blog, social media, or from our services.
Personal Responsibility
We aim to accurately represent the information provided through our website, clinic services, social media pages, programs, and products. By participating in our services, you acknowledge that you are doing so voluntarily and that you are responsible for your own health decisions and outcomes.
While we support and assist clients in working toward their health and wellbeing goals, individual results may vary. Your progress depends on many factors including lifestyle, personal commitment, and individual health circumstances.
Assumption of Risk
By using our website, services, or participating in any treatments or wellness programs offered by Happy Health Co, you acknowledge that there may be individual risks involved.
You agree that any use of information, services, or recommendations provided by Happy Health Co is undertaken at your own discretion and risk. Happy Health Co is not responsible for any outcomes that may occur as a result of the use of our services, information, or recommendations.
Bookings & Cancellations
All new clients are required to complete a client intake form prior to their first appointment. This allows us to gather relevant information about your health history and suitability for treatment.
Personal information such as your name, contact number and email address may be collected for appointment reminders, clinic communication and service updates. We respect your privacy and do not sell or share your personal information with third parties.
To ensure appointments run smoothly, we ask that you arrive at least 5 minutes before your scheduled appointment time. If you arrive late, we may not be able to complete the full treatment as scheduled.
Appointments arriving more than 15 minutes late may be considered a missed appointment, and the full treatment fee may apply.
A $40 non-refundable booking deposit is required for all new clients. This deposit is redeemable off the cost of your treatment.
If you need to change or cancel your appointment, we kindly request at least 24 hours notice. This allows us time to offer the appointment to another client.
Failure to provide 24 hours notice will result in the following:
• 50% of the treatment fee will be charged before future appointments can be booked
• If the appointment was prepaid, the treatment will be forfeited
• No-show appointments and on the day cancellations/ reschedule will be charged 100% of the treatment cost
Appointment reminders are sent via SMS or email approximately 48 hours prior to your appointment, however it remains the client’s responsibility to remember their scheduled appointment time.
These policies are in place to support the smooth running of the clinic and to ensure fairness for all clients.
Refund Policy
Treatment packages are non-refundable and non-transferable. We are unable to provide refunds for change of mind purchases.
Payment Policy
Happy Health Co accepts Cash, EFTPOS, Visa, Mastercard, Zip Money and Afterpay.
All appointments must be paid in full at the time of treatment.
The clinic does not offer accounts or payment plans.